Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Point of View

Shift FCC from “defensive” to “intelligence-led” to fight growing financial crime

FCC leaders must move from rules-based monitoring to intelligence-led, AI-native models to fight today's financial crime.

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Highlight Report

EY puts reinvention one layer above the platform; CIOs must price accordingly

EY treats model and agent providers as peers to cloud, and CIOs must reprice their platform deals accordingly.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Aokah

Aokah brings services-as-software to GCC setup, replacing weeks of consulting with AI-led decisions.

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Hot Tech

HFS Services-as-Software™ Hot Tech: Ema

Ema earns the HFS Hot Tech status for AI employees that execute multi-step workflows across enterprise systems.

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Point of View

Pick your GCC partner wisely to progress on ‘How to AI’ and increase outcomes

GCC partner choice now decides whether your priorities will be addressed in the next 24 months.

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Point of View

Margins won’t recover until health plans rewire delivery, not just add AI

At the HFS Roundtable in April, leaders agreed that health plan margins won't recover from bolt-on AI, and SAS rewires delivery.

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Highlight Report

EmTech 2026 confirmed AI isn’t a tool problem but an operating model problem

EmTech 2026 showed that enterprise AI's next phase will be won at the operating layer, not the foundation model.

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Highlight Report

Engineering leaders, rethink your product design as AI collapses development cycles

Engineering leaders who use AI to automate tasks and redesign workflows will introduce better products faster.

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Point of View

AI alone won’t deliver always-on supply chains: Rewire or stay reactive

Why agentic AI alone won't make your supply chain always-on, and what CSCOs must rewire to close the gap.

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Horizons Report

HFS Horizons: Global Capability Centers (GCC) Services, 2026

Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.

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Highlight Report

IBM has the trust, the stack, and the moment: now it must sell beyond the CIO

IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.

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Innovation Case Study

Follow the Hiscox–Sutherland carrier playbook to turn AI into a sustainable competitive moat

Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.

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