The Team

Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts and experts with deep domain knowledge in global sourcing strategies across both IT services and Business Process Outsourcing domains.

HfS Research Leadership

Phil Fersht Founder and Chief Executive Officer
Esteban Herrera Chief Operating Officer & SVP Research
Reetika Joshi Principal Analyst, BPO and Analytics Strategies
Brian Robinson Research Director, Outsourcing Strategies
Keith Strodtman Senior Vice President, Human Resources Strategies
Tom Ivory Vice President of Client Services
Tony Filippone Executive Vice President, Research
Robert McNeill Research Vice President, Cloud Services and IT Outsourcing
Sudhanshu Saxena Senior Analyst
James R. Slaby Research Director, Sourcing Security and Risk Strategies
Tricia Bolger Executive Assistant to the CEO
Thomas Mendel Vice President EMEA
Jui Narendran Research Director

HfS Research Contributing Analysts

Edward Brooks Contributing Analyst, Legal Process Outsourcing Strategies
Deborah Kops Research Fellow, Sourcing Change Management
Phil Hassey Contributing Analyst, Asia/Pacific BPO Strategies
Jyoti Banerjee Research Fellow, Sustainability Strategies
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