Research & Insights

Accurate, visionary, and thought-provoking insight into issues that impact your business.

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Enterprise Asset

Operational Playbook: Mid-tier Indian hospitals must orchestrate the international patient journey

A 4-stage playbook for mid-tier Indian hospital CEOs to grow international medical tourism through journey orchestration.

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Highlight Report

Adopt “execution intelligence” to close your change management gap

Execution intelligence gives transformation leaders real-time visibility to close the change management gap stalling AI ROI.

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Point of View

CPOs, map your sovereignty risk before geopolitics does it for you

Digital sovereignty is now a CPO supply chain risk: four pillars to map exposure and five contract moves before the next renewal.

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Point of View

Cost obsession is over: Tokenomics and outcomes redefine how enterprises buy AI

How agentic AI moves enterprises from cost obsession to outcome value, with tokenomics replacing per-seat pricing.

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Strategic Snapshot

The CPO mandate: Seize the AI moment and claim the strategy seat

HFS Research, in partnership with AOP, surveys 73 procurement executives across 9 industries. Roughly 25% of procurement functions hold a consistent strategic

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Horizons Report

HFS Horizons: Agentic Technology, 2026

AWS, Google Cloud, Microsoft, Salesforce, and ServiceNow lead HFS Horizons: Agentic Technology, 2026 as Horizon 3 Market Leaders.

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Market Impact Report

Autonomy requires trust in AI

Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.

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Highlight Report

Find outcome accountability in HDS and GlobalLogic’s NewCo merger

The merger offers end-to-end control to power the shift to outcome-based contracts.

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Point of View

Build cognitive resilience now, or watch your workforce stop thinking

46% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.

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Point of View

Decide who owns the AI control plane: Oracle, Microsoft, SAP, or you?

CIOs must decide who owns the AI control plane as Oracle, Microsoft, and SAP compete to orchestrate enterprise execution.

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Point of View

Your AMS contract is a museum piece; four metrics replace your SLA dashboard

Effort-based AMS contracts are obsolete; CIOs need a 4P framework to capture value in the $1.5T Services-as-Software era.

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Horizons Report

HFS Horizons: Data Modernization and AI, 2026

Only 21% of enterprises generate new revenue from data and AI, per HFS Horizons 2026 evaluation of 40 providers.

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