Research & Insights

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Highlight Report

IBM and OpenAI are bringing frontier AI closer to the operational core

IBM's OpenAI partnership shows why enterprise AI advantage now rests on execution accountability, not model quality.

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Enterprise Asset

Operational Playbook: Care delivery CIOs must move the front office to autonomous and agentic

Diagnose your front office across eight workflows, then move it from digitization to agentic AI in stages.

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Point of View

Turn AI trust from a leap of faith into a business discipline

Enterprise confidence in AI is outrunning the proof, and the CEO now owns what happens when AI gets it wrong.

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Take 5 Report

Make Services-as-Software™ the new PE operating model for AI

AI now tops the PE value-creation agenda, and 81% of firms plan to scale it through Services-as-Software, not headcount.

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Data Viewpoint

Almost half of India’s GCCs did not add people last year, and the oldest and largest centers added fewest

47% of India's GCCs added no people last year, and the oldest, largest, and most AI-mature centers added the fewest.

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Point of View

CIOs, stop limiting AI to what your enterprise can type

Voice intelligence turns workplace conversations into context enterprise AI can use, beyond what employees type.

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Point of View

Is this the end of BPO as we know it? How SaS is creating a $422 billion market

AI is repricing BPO into a $422 billion Services-as-Software market, reshaping sourcing deals by 2035.

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Point of View

CFOs must claim the agentic record before the next renewal locks it away

Agentic finance operations create a record of every decision, and renewal is the moment CFOs can contract to own it.

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Point of View

AI-first modernization is a context problem, not a vibe-coding shortcut

Vibe coding builds convincing prototypes, not modernized estates, so fund the context layer before the code.

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Data Viewpoint

Partner breadth is easy to have and is no longer a differentiator

Healthcare-native partnerships now outpace enterprise platforms, but partner breadth alone no longer differentiates providers.

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Highlight Report

Buy the operating layer, not just the GPUs, to make AI scale in production

Cognizant AI Factory puts value in the operating layer, not GPUs, and CIOs should demand production proof first.

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Highlight Report

Asana is betting that AI’s next battleground is coordinating the work

Agent sprawl is a CIO architecture problem, and Asana is betting organizational context is the control point.

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