Accurate, visionary, and thought-provoking insight into issues that impact your business.
December 11, 2025This report assesses the 22 travel and hospitality service provider capabilities for the enterprises to choose for the partner.
February 03, 2026We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 03, 2026Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
February 03, 2026HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
February 3, 2026 We lay out why the balance is tipping in China’s favor, and what the US must urgently rethink if it wants to regain the initiative.
February 3, 2026 Unlock the bounty of the AI era with HFS ‘RUNWAY'- a governance framework for unbounded ideation paired with bounded execution.
February 3, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
February 2, 2026 CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.
January 28, 2026 The latest firm to receive the coveted HFS Challenger accolade is Quantiphi for its AI-first digital engineering approach.
January 27, 2026 Make the challenge of agentic AI your cue to fast-track a new foundation for continuous change - ontologies as enterprise context.
January 21, 2026 Redesigning the operating model of insurers with digital labor at the core.
January 20, 2026 GenAI is a powerful amplifier for marketers, but humans must be at the helm to create drive differentiation through creativity.
January 19, 2026 HFS Research and Infosys recently convened a closed-door banking roundtable to explore the friction with AI.
January 15, 2026 Self-funded transformation models have emerged as a pragmatic path toward funding modernization through existing savings.
January 15, 2026 AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.
January 14, 2026 Early but meaningful signals of the IT and business services industry beginning its shift toward Services-as-Software economics.
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