About Us

Who we are and what we do

We help enterprises make complex decisions with their business process operations governance, IT services, outsourcing and shared services strategies. 

Why HfS Research?

 So, what makes us so different? Why choose us?

• Industry-leading analysts with decades of experience and high industry profiles
• Globally recognized brand, opinion leader and industry influencer
• Rapid, efficient, data-backed advice and content
• Acclaimed, high-quality research and insights
• A compelling sourcing industry research plan
• Unmatched social networking reach in the global sourcing arena
• Vibrant website, blog and community of sourcing practitioners
• The go-to source for out-of-the-box thinking by outsourcing professionals

Company Background

HfS Research is the foremost analyst advisory organization and social networking community, focused on helping enterprises make complex decisions with their business process operations governance, IT services, outsourcing and shared services strategies. 

With more than 60,000 subscribers, HfS Research provides the largest, most impactful and frequently visited collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing and shared services dynamics. The organization is unique in the fact that it integrates personable social networking with market research analysis and expert advisory services.

In 2011, HfS was awarded Outsourcing, BPO and Services Analyst Firm of the Year by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals, and runner-up for overall Analyst Firm of the Year.Led by recognized industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and shared services strategies.

Launched in 2007, HfS Research's acclaimed blog "Horses for Sources" today has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments.

The HfS LinkedIn community is thriving with 14,600 industry professionals sharing views and information daily. More information about Horses for Sources can be accessed at www.HfSResearch.com. The company can be followed on Twitter at www.twitter.com/horses4sources and LinkedIn by joining The BPO and Offshoring Best Practices Forum. For more information about HfS Research, please email research@HfSResearch.com.